Returns Policy

Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Clearance Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

RETURN/EXCHANGE CONDITIONS

  • All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/Exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
  • Customised items cannot be returned.
  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
  • For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
  • Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Contact us and explain the item you want to return and the reason for the return. Attach photos of quality issues. Please contact our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Professional suggestions will be offered. And our service team will provide you with detailed instructions.

Step 3: Put the item(s) in the original packaging and send it through the local post office.

Step 4: Once we receive your package, we will immediately process the refund or exchange based on our return conditions.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Comstylish in case of returns.


Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

CANCELLATION

We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help ticket from Contact Us once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped

ADDRESS

Room 3J86, Building 8, Jiahe Liangku Cultural and Creative Park, No. 1-8 Wenping Road, Siming District, Xiamen (This address is not a return address, please be sure to contact customer service to provide you with the correct return address)

We’re available to support you via

Email: [email protected]

Contact Number: +1 (513) 443-5372(If your call is not answered, you could switch to email)

We strive to respond to your questions within 48 hours.

Customer service chat hours:

9 AM-6 PM (UTC+8), Monday-Friday Business Day.